As an industry, we have been modernizing and transforming our businesses. Leveraging data and digital is the lynchpin to success. We have invested in data science, automation, customer experience and policyholder and producer behavior. But are the results of this investment ingrained in how we operate our business?

Are we thinking, as business leaders, of these capabilities as an integral part of our daily toolkit? Are our teams innovating differently, using data as a model for new innovation?

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